Find an Ombudsman

Long-term care (LTC) ombudsmen are advocates for residents' rights. They help protect the quality of life and quality of care of anybody who lives in a nursing facility or an assisted living facility. If you have concerns about the quality of care in a nursing facility or an assisted living facility, talk to the LTC ombudsman in your area.

Agency	Contact	Address	Counties
Alamo AAA Heather Armstrong	210-362-5209 800-252-2412 Fax: 866-332-3252	2700 NE Loop 410 Ste. 101 San Antonio, TX 78217	Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, Wilson
Ark-Tex AAA Kim Palmore	903-255-3502 800-372-4464 opt. 2 Fax: 903-255-3590	4808 Elizabeth St. Texarkana, TX 75505	Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River, Titus
Bexar County AAA Cindy Boyum	210-362-5218 866-231-4922 Fax: 210-225-5937	2700 NE Loop 410 Ste. 101 San Antonio, TX 78217	Bexar
Brazos Valley AAA Jessica Brown	979-595-2806 opt. 3 800-994-4000 opt. 3 Fax: 979-595-2810	3991 E. 29th St. Bryan, TX 77802	Brazos, Burleson, Grimes, Leon, Madison, Robertson, Washington
Capital Area AAA Tracey Cummings	512-916-6054 888-622-9111 opt. 3 Fax: 512-916-6042	6800 Burleson Rd. Bldg. 310, Ste. 165 Austin, TX 78744	Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis, Williamson
Central Texas AAA Dorneth Browne-Jackson	254-770-2368 800-252-2412 Fax: 254-770-2398	2180 N. Main St. Belton, TX 76513	Bell, Coryell, Hamilton, Lampasas, Milam, Mills, San Saba
Coastal Bend AAA Nelda Barrera	361-232-5146 800-252-2412 Fax: 361-883-5749	2910 Leopard St. Corpus Christi, TX 78408	Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, Nueces, Refugio, San Patricio
Concho Valley AAA Wes Morrison	325-223-5704 ext. 241 877-944-9666 opt. 3 Fax: 325-223-8233	5430 Link Rd. San Angelo, TX 76906	Coke, Concho, Crockett, Edwards, Irion, Kimble, Mason, McCulloch, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green
Dallas County AAA Suzanna Sulfstede	214-823-5700 opt. 4 866-823-5700 opt. 2 Fax: 214-602-6141	3910 Harry Hines Blvd. Dallas, TX 75219	Dallas
Deep East Texas AAA Tonya Jackson	409-384-5704 ext. 5326 800-256-6848 ext. 5326 Fax: 409-384-6177	1405 Kurth Dr. Lufkin, TX 75904	Angelina, Houston, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, Tyler
East Texas AAA Valerie Rushing	903-218-6524 888-566-2837 Fax: 903-984-4482	3800 Stone Rd. Kilgore, TX 75662	Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panola, Rains, Rusk, Smith, Upshur, Van Zandt, Wood
Golden Crescent AAA Christina Guajardo	361-578-1587 ext. 217 800-252-2412 Fax: 361-578-8865	1908 N. Laurent Ste. 600, Box 103 Victoria, TX 77901	Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Victoria
Harris County AAA Greg Shelley	713-500-9931 800-296-2606 Fax: 713-500-0256	6901 Bertner Ave. Ste. 611 Houston, TX 77030	Harris
Heart of Texas AAA Ursula Johnson	254-292-1851 800-252-2412 Fax: 254-756-0102	1514 South New Rd. Waco, TX 78711	Bosque, Falls, Freestone, Hill, Limestone, McLennan
Houston-Galveston AAA Apollonia Sullivan	713-993-2455 888-926-1192 Fax: 713-993-2447	3555 Timmons Ln. Ste. 120 Houston, TX 77027	Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller, Wharton
Lower Rio Grande Valley AAA Zulma Martinez	956-682-3481 ext. 403 800-365-6131 ext. 403 Fax: 956-440-8678	301 W. Railroad St. Bldg. D Weslaco, TX 78596	Cameron, Hidalgo, Willacy
Middle Rio Grande AAA Elizabeth Martinez	830-757-6122 800-252-2412 Fax: 830-876-3168	1200 Ferry St. Eagle Pass, TX 78852	Dimmit, Kinney, Maverick, Real, Uvalde, Val Verde, Zavala
North Central Texas AAA Tina Rider	817-695-9196 800-272-3921 Fax: 940-222-4815	616 Six Flags Dr. Arlington, TX 76011	Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Wise
North Texas AAA Shirley Cromartie	940-322-5281 ext. 107 800-460-2226 ext. 107 Fax: 940-322-6743	4309 Jacksboro Hwy. Ste. 200 Wichita Falls, TX 76302	Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger, Young
Panhandle AAA Dana Hoyler	806-350-7148 opt. 1 800-252-2412 Fax: 806-350-7909	415 Southwest 8th Ave. Amarillo, TX 79101	Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler
Permian Basin AAA Yasmin Galvan	432-262-4906 800-491-4636 ext. 306 Fax: 432-567-1021	2910 LaForce Blvd. Midland, TX 79711	Andrews, Borden, Crane, Dawson, Ector, Gaines, Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves, Terrell, Upton, Ward, Winkler
Rio Grande AAA Jorge Soto	915-533-0998 ext. 124 800-333-7082 ext. 124 Fax: 915-544-5402	8037 Lockheed Dr. Ste. 100 El Paso, TX 79925	Brewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio
South East Texas AAA Nancy Kendall	409-899-8444 ext. 6253 800-395-5465 opt. 2 Fax: 409-347-0138	2210 Eastex Fwy. Beaumont, TX 77713	Hardin, Jasper, Jefferson, Orange
South Plains AAA Lisa Hendricks	806-642-0450 Fax: 806-795-5607	1323 58th St. Lubbock, TX 79412	Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lubbock, Lynn, Motley, Terry, Yoakum
South Texas AAA Anais Loyola	956-281-0281 800-292-5426 opt. 2 Fax: 956-722-2670	1002 Dicky Ln. Laredo, TX 78043	Jim Hogg, Starr, Webb, Zapata
Tarrant County AAA Tiffany McLennan	817-258-8102 Fax: 817-258-8199	201 N. Rupert St. Ste. 107 Fort Worth, TX 76107	Tarrant
Texoma AAA Deborah Adams	903-813-3505 opt. 4 800-677-8264 Fax: 903-813-3515	1117 Gallagher Rd. Sherman, TX 75090	Cooke, Fannin, Grayson
West Central Texas AAA Carrie Wood	325-672-8544 800-252-2412 Fax: 325-675-5214	3702 Loop 322 Abilene, TX 79602	Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent, Knox, Mitchell, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, Throckmorton